Cancellation & Refund Policy

If your reservation is submitted as a Booking Request awaiting Partner confirmation, you may cancel it at any time prior to Partner acceptance at zero cost, releasing any Upfront Payment card hold immediately.

If the Partner declines your Booking Request or fails to respond before the request expiration window, Wayzi's automated hourly payment reconciliation engine automatically refunds 100% of the prepaid card amount to your original payment method.

Each Partner defines its pre-departure cancellation window (e.g., 24 or 48 hours prior to departure) and late cancellation retention percentage, which are disclosed transparently prior to checkout. Cancellations made before the Partner's deadline receive a 100% refund of the prepaid fare.

Where a Partner marks a Booking as a No-Show, a mandatory 24-Hour Dispute Window opens immediately. If you file a dispute via the Support Desk within 24 hours with supporting geolocation or photographic evidence, automatic payout release to the Partner is frozen until Wayzi Support adjudicates the claim.