Reporting a Booking Problem or Opening a Support Ticket

When and how to escalate a booking issue, parcel claim, or no-show dispute to the Wayzi Support Desk.

How to Report an Issue to Wayzi Support

While day-to-day pickup coordination happens in Wayzi Messenger, our dedicated Support Desk handles payment disputes, refund requests, verification queries, and service complaints.

1Open your Support Desk and click New Support Ticket.
2Choose the relevant Category (Booking, Payment, Parcel, No-Show, Verification, Account, or Other) and Priority level.
3Link your Booking (optional) so our support specialists can immediately inspect the route, payment status, and scan history.
4Describe the issue clearly and attach any supporting photos or receipts.

If you received a No-Show notification that you believe is inaccurate, click Dispute No-Show on your booking within 24 hours to pause any automated fee settlement and route the case to our Admin team.

Special Instructions for Passengers & Senders

Client Support Access * Signed-in customers can manage all tickets in Customer Support.

Related Actions for Passengers

Open Support Desk

Create a new support ticket or view existing threads

support

disputes

tickets

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