Receiving, Accepting, Rejecting and Transferring Booking Requests

Reviewing & Responding to Booking Requests

Incoming customer requests appear in Booking Requests with URL filters for New, Discussion, Accepted, Declined, and All:

1. 1Read-Only Quoted Price: The booking price is calculated from your configured route/seat rates and stays read-only during acceptance so card-held authorization amounts are never altered unexpectedly.
2. 2Accept or Decline: Click Accept to confirm the booking and reserve capacity, or Decline if you cannot accommodate the request (prepaid card bookings are automatically refunded upon decline).
3. 3Customer Chat: Use the embedded conversation thread right inside the request detail pane to clarify pickup times or luggage details.

Managing Manifests & Transferring Bookings

All carrier and driver manifests provide a comprehensive overview of passengers, parcels, and stops: * Same-Day Trip Transfers: If you operate multiple vans on the same day and need to move a booking to another departure, use the Transfer action. The system automatically validates capacity and updates the assigned departure so the new driver's manifest updates immediately. * Manual Phone/Walk-In Bookings: You can log manual phone or cash bookings directly onto a trip manifest so your seat map and stop list stay 100% accurate (subject to the 1% manual booking fee).