Account Security, Password Recovery and Troubleshooting

Resetting Your Password

1. 1Go to the Sign In page and click Forgot password?.
2. 2Enter your registered email address to receive a secure password recovery link.
3. 3Follow the link to the Reset Password page and set a new password (minimum 8 characters recommended).

GDPR & Data Privacy

Wayzi is operated in compliance with UK and EU GDPR standards: * Vehicle photos, verification documents, profile photos, and chat attachments are stored in secure cloud storage with strict privacy access controls. * Payment card details are tokenized directly by Stripe and are never stored on Wayzi servers.

Troubleshooting Common Issues

• Map or Autocomplete Not Loading: Ensure ad-blockers or strict corporate network firewalls are not blocking map services.
• Session Expired: Sign out and sign back in at Sign In to refresh your authentication token.